Where subscribers are availing pre-paid service, no disruption of service will be caused by the service providers, if there is a credit balance available in the subscriber’s wallet / account. In this regard, TRAI has issued directions to all service providers to ensure no interruptions.
TRAI had also issued a direction to all the DPOs on 4th February, 2019 that there should be no withdrawal / discontinuance of TV channels by any service provider.
The new regime empowers the TV Viewers / Subscribers to change their choices whenever they desire. They can add channels for a month or for multiple months whenever a program of their choice is broadcast, thereby providing sufficient flexibility. The subscribers can always request to modify (add or delete) their selection, even after choosing any package at present.