Telecom Regulatory Authority of India (TRAI) has issued an amendment on Telecommunication Consumers Education & Protection Fund (5th Amendment) Regulations, 2020.
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According to this amendment, service provider will deposit any unclaimed consumer money of any form such as excess charges, security Deposit, plan charges of failed activation or any amount belonging to a consumer which service providers are unable to refund to consumers to the fund after providing time of 12 months or period of limitation specified under law whichever is later.
Earlier the Authority had issued a bill on the Telecommunication Consumers Education and Protection Fund Regulations, 2007 (6 of 2007) dated 15.06.2007 which provide basic framework for depositing unclaimed money of consumers by Service Providers, maintenance of the Telecommunication Consumers Education and Protection Fund and other related aspects. As per these regulations, service providers have been depositing such unclaimed amounts to the fund.
TRAI observed that there is a need to bring clarity among service providers in depositing money which they are unable to refund to the consumers. So, it was felt that an amendment in that regulation may be carried out to remove any kind of ambiguity and facilitate deposit of any unclaimed money of the consumer.
For any type of clarifications, please contact Shri Sanjeev Banzal, Advisor (CA&IT),TRAI.
Telephone: 011 – 23210990 or send email to this ID: advisorit:@ltrai.gov.in.