TRAI in its latest discussion paper on ‘Duration of alert for the called party’ has explored the “possibility of customization of ringing duration” by the phone users.
Telecom Regulatory Authority of India’s (TRAI) has sought the industry’s views to discover appropriate duration for a call to ring in a bid to ensure optimal usage of network and spectrum resources.
“The objective of this consultation paper is to discover values for the duration of ringing which should be configured by all the telecommunication service providers to force release calls in case no answer condition persists beyond the given duration,” the regulator said.
The paper also seeks inputs on appropriate measures to be taken in this regard.
In telecommunication networks, the ring tone is used to alert the called party about an incoming call, but a fine balance has to be struck giving suitable time for the caller to pick a call and optimal utilisation of network resources.
“Configuration of the duration of ringing time on the lower side might save network resources but it may cause concerns related to network performances and customer experience if the duration is much lower than the typical time one takes to answer the call,” TRAI said.
This may, in turn, impact the pattern of outgoing and incoming Minutes of Usage (MoU) on Point of Interconnection (PoI).
“Keeping in view the impact of ring duration on quality of service experience and network performances, it is important to discover the appropriate values,” it added.
The deadline for stakeholders comments has been fixed for 30th September, 2019, and counter comments, if any by 7th October.