With an objective to enhance customer experience and offer a user-friendly interface to its valuable customers, DishTV, Asia’s largest DTH operator, announced the launch of ‘Advanced DishTV interface’ (ADI), world’s first AI-enabled pay-tv Chatbot. Built for issue redressal and service lifecycle management, ADI provides a virtual interface that acts as a one stop solution window to subscribers, and guides them instantly to address their queries.
ADI is an Omni-channel interface with customer experience as a core tenet, strengthening DishTV’s position as an innovator in the DTH space. It can enable quick recharges and answer millions of customer queries across multiple channels instantly. It is designed to process user requests, powered by deep analytics and its artificial intelligence engine. It enhances customer service through personalized and immediate answers that are available 24X7 for the users. ADI appears as a pop-up feature on the website and introduces itself as “Adi, your DishTV virtual assistant”. One can initiate a conversation by simply entering a message. It gives solutions to problems concerning recharge offers, current balance, add-on service upgrades, or any other glitches like unsubscribed channel or lost signals or Smart Card related issues.