Telecom Regulatory Authority of India (TRAI) has launched three new apps to help customer’s rate quality of services, speed and performance. The three new apps — Mycall app, MySpeed app and ‘Do not disturb (DND 2.0)’ app — are being launched so that there is more transparency between the consumers and the service providers.
The Telecom Regulatory Authority of India (TRAI) has added more muscle to its Do Not Disturb (DND) initiative. The do not disturb (DND) app enables a person to report the numbers from which unsolicited commercial calls and spam messages are received so that the telecom regulator can stop them. TRAI had launched the mobile application to commemorate the completion of 20 years of the regulator’s formation. The first version of the DND app was unveiled to the public in August 2016. Then in June this year, the company announced the version 2.0 for DND. TRAI in June had launched three new apps to help customer’s rate quality of services, speed and performance. The three new apps – Mycall app, MySpeed app and ‘Do not disturb (DND 2.0)’ app was launched with an aim to achieve more transparency between the consumers and the service providers.
Meanwhile, TRAI has also updated its website with additional features such as free online subscription of TRAI releases, online submission of comments on TRAI consultation papers, a blog with facility for registered users to comment and online registration for participating in ‘Open House Discussion’. TRAI, the Telecom Regulatory Authority of India is now taking more steps to bring the pesky call menace under control. They have come out with an app named ‘DND Services’ that will help mobile users to manage unsolicited commercial communications (UCC).
The service exists right now as well, and users can file complaints by calling toll-free number 1909, but this app is expected to speed up the process for users. A Robert J Ravi, Advisor (TD & QoS) at TRAI, said, “The regulations have been framed keeping in view the interest of the customers and telemarketers while ensuring effective implementation.” The application is available on Google Play Store and Mobile Seva App Store for download and will be coming to iOS soon. The app required Android 4.0 and above for installation and has a size of 5.8MB.
The description in Play Store states, “After registration if telecom subscriber still receives any UCC via SMS or call, then this app will facilitate users to register complaint with their respective Tele-Service Provider. The interface of the app is very user friendly and does not require much of the user intervention. Users can also check their Registration Status and Status of Complaints (Call/SMS). Some options of this App will require internet connection.”
For instance, the MyCall app, is an Android application for crowd sourced voice call quality monitoring. The application will help mobile phone users rate their experience about voice call quality in real time and help TRAI gather customer experience data along with Network data. Callers can also provide additional details such as noise or audio delay or mark a call-drop, if they believe that is how the call got terminated, TRAI said.
MySpeed app will enable TRAI to obtain test-data from users in all service areas, without any action by the users. The crowd sourced data so collected can be viewed in aggregated form on the interactive map-based portal.
DND 2.0 app
The DND service app will enable users to register their mobile number under DND to avoid unsolicited commercial communication/telemarketing calls/SMS, the sector regulator said. Meanwhile, TRAI also updated it’s website with additional features such as free on-line subscription of TRAI releases, online submission of comments on TRAI consultation papers, blog with facility for registered users to comment and online registration for participating in ‘Open House Discussion’.
The DND service app will enable users to register their mobile number under DND to avoid unsolicited commercial communication/telemarketing calls/SMS, the sector regulator had said. It has to be noted that users have complained about a lot of issues plaguing the DND app. While the app is not available on Apple iOS devices, it also does not get the support of many Android smartphones as well. The rating of the app on Google Android Play Store is quite low and most of the users have reviewed it by saying that the app does not serve its basic purpose most of the times- that is to blacklist blocked calls. We hope that TRAI announces some updates to the app after clearing out the bugs, as a well-intentioned service like this can have a lot of takers. Meanwhile, you can download the mobile application by going to the Google Play Store on your phones.
The new DND 2.0 has the following additional features:
- An intelligent spam detection engine (for SMS only) to assist the subscriber in reporting
- Crowdsourcing of data about offending messages and calls to speed up detection of unregistered telemarketers
- Updates about action taken on complaints within the App